Return & Refund Policy

PP Research Lab Return & Refund Policy

Due to the nature of our research products, all sales are generally final once an order has shipped.

We will review requests involving:

• Products damaged during shipping;
• Incorrect products received;
• Missing items; or
• Products that arrive materially compromised.

Any issue must be reported to info@papiresearch.com within 3 business days of delivery and should include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label.

Do not discard damaged products or packaging until your claim has been reviewed.

If a claim is approved, PP Research Lab may, at its discretion and as permitted by law, provide a replacement, refund, or store credit.

We do not accept returns or provide refunds for:

• Change of mind;
• Products that have been opened, used, altered, reconstituted, or improperly stored;
• Incorrect addresses provided by the customer;
• Refused or unclaimed deliveries; or
• Issues reported outside the applicable claim period.

Unauthorized returns will not be accepted.